Our Approach

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We don't believe in rigid, one-size-fits-all policies when it comes to refunds. Each situation is considered individually, with compassion and fairness in mind. If you are dissatisfied with a service, have experienced an unexpected life event, or have concerns about your purchase, we encourage you to reach out to us directly so we can work toward a resolution that feels right for both of us.

 

Individual Coaching Sessions

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If you need to cancel a scheduled session, we ask that you provide at least 24 hours' notice so we may offer your time to another client. Refund or credit eligibility for cancelled sessions will be evaluated based on the circumstances and timing of your request. Sessions cancelled with less than 24 hours' notice or missed without communication may not be eligible for a refund or credit, though exceptions are always considered in extenuating circumstances.

 

Coaching Packages & Programs

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For multi-session packages or group programs, refund eligibility is determined by considering how many sessions or program components have already been completed, the reason for the request, and the timing relative to the program start date. We will always work toward a fair solution, which may include a partial refund, a program credit, or a transfer to a future offering.

 

Digital Products

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Due to the nature of digital products — including downloadable resources, recordings, and similar content — all sales are generally considered final once access has been granted. However, if you believe you received a defective or misrepresented product, please contact us within 7 days of purchase and we will review your request thoughtfully.

 

How to Request a Refund

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To initiate a refund request, please contact us directly with your name, the service or product in question, the date of your purchase or session, and a brief explanation of your situation. We will respond within 5 business days. You can reach us at A Pinch of Positive Coaching, Ridgefield, WA 98642, by phone at 360-975-1360, or by email at info@apinchofpositive.com.

 

Processing

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Approved refunds will be processed to the original payment method within 7 to 10 business days, depending on your financial institution. International clients may experience additional processing time due to currency and banking differences.

 

Our Promise

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We genuinely care about your experience. If something isn't working, please tell us. We would rather have an honest conversation and find a solution than leave you feeling unheard or unsupported. Our goal is for every client to feel valued — even when things don't go as planned.